Shipping Policy
Delivery Timeframes
- Domestic shipping (within the United States): 3-7 business days after shipment
- We do not currently offer international shipping
Tracking Information
Once your order ships, you will receive a shipping confirmation email with tracking information so you can monitor your package's delivery progress.
Lost or Damaged Packages
If your package is lost or damaged during transit:
- Please contact us within 14 days of the expected delivery date
- We will work with the carrier to resolve the issue and arrange for a replacement
- For damaged items, you may be required to return the damaged product to us at your expense so we can file a claim with the carrier
Contact Us
If you have any questions about shipping, please contact us at support@novaarctoys.com